Pacific Crest Hotel - Santa Barbara: Hotel Policy

Hotel Policies

CHECK-IN AND CHECK-OUT TIME 

Check-in is at 3:00 pm and check-out is before 11:00 am. Early check-in and late check-out are subject to availability.  

GUARANTEE POLICY 

All reservations must be guaranteed with a credit card. A security deposit of up to $100 will be held on the guest’s credit card upon arrival. 

CANCELLATION / MODIFICATION POLICY 

Cancellations and modifications depend on the hotel rate selected. Please check our rate policy for more information.  

PARKING 

Parking is complimentary on a first-come, first-served basis. 

POOL HOURS

8AM – 8:30PM

BREAKFAST

We offer a complimentary breakfast daily from 6:30am – 9:30am.

PET POLICY 

Pet fee is $25/night. A maximum of 2 well-behaved pets are allowed per room with a total limit of 40lbs. Only dogs are allowed. No other pets are permitted and they can’t be left alone in the room or common areas.

FRONT DESK HOURS 

Our front desk is open from 7am to 9pm daily. Please call if you will be arriving after 9pm. 

OCCUPANCY AND LOCAL TAX 

Transient Occupancy Tax of 14.20% is charged on the room rate only. 

GUEST IDENTIFICATION REQUIRED 

Guests will be required to present a valid credit card and government issued identification at check-in that matches the guest name on the reservation. If you are using a company or other party’s credit card, an authorization form is required and must be on file at time of check-in. 

ACCESSIBILITY 

We offer ADA-compliant rooms. If needed, please ensure it is requested at the time reservation is made. 

SMOKE-FREE 

We are a 100% smoke-free property. Smoking is not allowed in any guest room, deck, stairway, or balcony. If smoking occurs, there will be a $250 cleaning fee per night charged to your credit card. 

HOUSEKEEPING 

Our housekeeping staff will enter daily for stay-over guests (more than one night) to freshen bathrooms, empty trash cans, and make the bed. If the “Do Not Disturb” sign is on the door, the housekeeping staff will not enter the room. If any additional amenities are needed, please contact the front desk.

LATE CHECK-OUT

A late checkout fee of $25 will apply for any departures after the standard checkout time.  

EARLY CHECK-IN 

An early check-in fee of $25 will apply for any arrivals prior to the standard check-in time. Please contact the front desk to inquire about availability.